Privacy policy

This privacy centre explains how FixPay Pty Ltd (trading as V0LT) intends to manage personal information across the website, customer accounts, online orders, repair bookings, store interactions and specialist services.

It is designed to be clear and layered: the summary explains the main principles, while the sections below provide the operational detail. The final production policy must match the systems, providers, locations and procedures actually used at launch.

We collect only the information reasonably needed to provide repairs, orders, accounts, support, security and business operations. The exact information depends on how you interact with V0LT.

Information may be collected directly when you create an account, request an estimate, book a repair, place an order, visit a store, contact support, approve work or use the website.

• From forms, account activity, invoices, repair check-in and communications.
• Automatically through website security logs, cookies and analytics choices.
• From payment, delivery, identity-verification or communication providers involved in the service.
• From an authorised business contact, family member or collector acting for the customer.

Personal information is used or disclosed for purposes connected with the interaction or as otherwise permitted by law.

A repair may involve a device containing personal files, accounts, messages, photographs, business information or authentication tools. Technicians should only access information reasonably required to diagnose, test, repair or recover the device.

• Customers should back up important information before service where possible.
• A passcode may be requested when functional testing requires operating-system access.
• A temporary passcode, restricted test account or supervised test may be suitable for some repairs.
• Data-recovery work may require deeper access to storage and must follow the approved recovery scope.
• Staff should not browse unrelated customer content.

Information may be disclosed only where needed to provide the service, operate the business, protect people or systems, or comply with law.

V0LT does not sell personal information to advertisers.

Some technology, hosting, communication, analytics, support or payment providers may process or store information outside Australia. Before launch, V0LT must identify the actual providers and, where practicable, the countries in which recipients are likely to be located.

Reasonable technical and organisational safeguards should be used according to the sensitivity, volume and purpose of the information.

• Role-based access for customer, administration and inventory systems.
• Strong authentication, secure sessions, logging and backups.
• Controlled handling of customer devices and recovered data.
• Retention schedules for repairs, orders, invoices, accounts, CCTV and recovered files.
• Secure deletion or de-identification when information is no longer required.

Individuals may request access to personal information held about them and ask for inaccurate, out-of-date, incomplete, irrelevant or misleading information to be corrected, subject to applicable exceptions and identity verification.

Essential technologies may be required for security, carts, checkout, account sessions and saved preferences. Optional analytics or marketing technologies should follow the choices shown in the Privacy Controls section below.

• Essential functions remain active because the website cannot operate securely without them.
• Analytics should be used to understand website performance and customer journeys.
• Marketing communications should include a simple unsubscribe or opt-out method.
• Tracking pixels and advertising tools should not be activated before the applicable notice and consent configuration is complete.

The current website design does not rely on a computer program to make a solely automated decision that significantly affects a customer’s rights or interests. Estimates may use rules and pricing data, but repair approval and final pricing remain subject to inspection and human confirmation.

V0LT should maintain an incident-response process to contain, assess and remediate suspected data breaches. Where the Notifiable Data Breaches scheme applies and an eligible breach is likely to result in serious harm, affected individuals and the Office of the Australian Information Commissioner may need to be notified.

• Contain the incident and protect affected systems or devices.
• Assess what information was involved and who may be affected.
• Take remedial action to reduce likely harm.
• Notify where legally required and provide practical protective steps.
• Review the cause and improve controls.

A privacy question, access request, correction request or complaint can be submitted through the privacy-request form on this page or the Contact page. Include enough detail to identify the interaction and explain the concern.

• The request should be acknowledged and assigned a reference.
• Identity may be verified before personal information is discussed.
• The matter should be investigated by an appropriate person.
• A response should explain the outcome and available next steps.

If a complaint is not resolved, the individual may be able to contact the Office of the Australian Information Commissioner.

This policy should be reviewed whenever V0LT changes its website, stores, repair processes, providers, analytics, payment systems, account features or information-handling practices.