Question 1 of 3
FRONT GLASS
Is the front glass completely intact?
No crack, chip or shattered glass on the front.
SUPPLIER-BACKED COVER
Screen faulty but the glass isn’t cracked?
Some display failures can qualify for V0LT Screen Failure Cover when the front glass remains intact. Every claim is inspected and remains subject to supplier approval and the eligibility of the supplied part/device.
A quick checker can guide you. It does not guarantee approval.
01Glass must be intactNo cracked or chipped front glass
02V0LT inspectsWe record condition and symptoms
03Supplier decidesCover is subject to approval
30-SECOND CHECK
Could your screen qualify?
Answer one question at a time.
This is a screening guide only. Inspection and supplier approval still apply.SYMPTOM GUIDE
Problems we can ask the supplier to assess
The glass condition and cause of damage matter as much as the symptom.
May qualify after assessment
Intact-glass display failure
- OLED bleed or ink-like spreading
- Green, rainbow, vertical or horizontal lines
- Dead pixels or black display
- Touch or display failure
- Display fault with front glass still intact
- Other supplier-recognised panel failures
These symptoms are not automatic approval. Condition inspection still applies.
Usually not covered
Impact, liquid or structural damage
- Cracked or chipped front glass
- Bent or twisted frame
- Clear impact or crush damage
- Liquid ingress or corrosion
- Misuse or unrelated physical damage
- Damage the supplier does not approve
A supplier can make a different decision. V0LT does not override supplier assessment.
HOW A CLAIM WORKS
How to make a claim
We record the glass, frame, visible impact, liquid indicators and the display/touch symptom.
The supplier reviews the part and the condition details we provide.
We’ll explain the supplier’s decision. If the claim is declined, we’ll discuss repair options before you agree to any cost.
REAL-WORLD EXAMPLES
The condition of the glass matters too.
EXAMPLE A
Green line, glass intact
May qualify for a supplier assessment after we inspect it.
Ask us to assess itEXAMPLE B
Green line + cracked glass
Usually outside the standard cover because the front glass is damaged.
Ask about a repairSupplier cover does not replace consumer rights.
Screen Failure Cover is a voluntary supplier-backed pathway. Any rights that apply under Australian Consumer Law remain separate. V0LT's general warranty information is available on the Warranty page.
Not sure?
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