How can we help?

REPAIRS How do I start a repair?

Choose your device and problem in the repair estimator. We’ll add the recommended part to your cart where suitable; you can change it there. Some faults need an assessment before we can quote. Contact us about data recovery or specialist work.

Was this answer useful? Yes No Copy link

REPAIRS What devices does V0LT repair?

We work on phones, tablets, laptops, PCs, consoles and other electronics. Services include screens, batteries, charging faults and software problems, plus specialist motherboard repairs and data recovery. Ask us about your exact model.

Was this answer useful? Yes No Copy link

REPAIRS Do you repair devices that will not turn on?

Yes, we can assess it. A phone or computer that won’t turn on can have several possible faults, so we need to check it before quoting the repair.

Was this answer useful? Yes No Copy link

REPAIRS Can you repair liquid-damaged devices?

We can assess liquid damage, but the result depends on the damage and any earlier attempts to power it on. Stop charging or trying to turn it on, don’t put it in rice, and contact us about an assessment.

Was this answer useful? Yes No Copy link

REPAIRS Do you perform motherboard and micro-soldering repairs?

Yes. We assess motherboard faults, damaged connectors, short circuits and repairs needing micro-soldering. We’ll explain the work and price for your approval before starting specialist repairs.

Was this answer useful? Yes No Copy link

REPAIRS Can I supply my own repair part?

Customer-supplied parts may be considered case by case. The technician must first confirm compatibility and condition. Warranty coverage may be limited to the workmanship rather than the supplied part, and unsuitable or damaged parts may be refused.

Was this answer useful? Yes No Copy link

REPAIRS Will my device data be erased during repair?

Most hardware repairs don’t deliberately erase files, but we can’t guarantee data will be preserved. Back up what you can before the repair. Software, storage, motherboard and recovery work can carry extra risk to data.

Was this answer useful? Yes No Copy link

REPAIRS Do you repair devices that another shop has already opened?

We can inspect it. Previous repair attempts may affect what can be repaired. We’ll explain any missing parts, damage or limits before you agree to further work.

Was this answer useful? Yes No Copy link

PRICES & ESTIMATES How accurate is the online repair estimate?

The estimate uses your chosen model, problem and part. We’ll confirm the price after inspection and before work starts. Hidden damage or a different model can change what’s needed.

Was this answer useful? Yes No Copy link

PRICES & ESTIMATES Why does a screen repair ask me to choose screen quality?

We select a recommended screen where one is available. Use Change screen in your cart to compare other compatible parts and their prices. You don’t have to compare them to continue.

Was this answer useful? Yes No Copy link

PRICES & ESTIMATES Why is there no exact online price for my repair?

We need to check some faults before we can price them. This often applies to devices with no power, liquid damage, motherboard faults or lost data.

Was this answer useful? Yes No Copy link

PRICES & ESTIMATES Does the estimate include parts and labour?

For eligible individual repairs, you pay the V0LT retail price for the part and standard installation is free. Any accessories, priority service or other extras are shown separately for approval. Specialist work may need a separate quote.

Was this answer useful? Yes No Copy link

PRICES & ESTIMATES How long is a saved estimate valid?

A saved estimate is a reference, not a fixed-price guarantee. Parts prices and availability can change, so we’ll confirm the current price when you book or bring the device in.

Was this answer useful? Yes No Copy link

PRICES & ESTIMATES Can I get an estimate without creating an account?

Yes. You can get an estimate without signing in.

Was this answer useful? Yes No Copy link

BOOKING & SERVICE Do I need an appointment?

Yes. Book online before visiting. We’ll confirm the appointment and send the Home Lab address.

Was this answer useful? Yes No Copy link

BOOKING & SERVICE Can I walk into any V0LT location?

No. Home Lab visits are by appointment only. Follow the drop-off details in your confirmed booking.

Was this answer useful? Yes No Copy link

BOOKING & SERVICE How long will my repair take?

It depends on the fault, available parts and our bookings. Some repairs need more time for testing or specialist work. We’ll confirm the expected timing when we check in your device.

Was this answer useful? Yes No Copy link

BOOKING & SERVICE What should I bring with the device?

Bring your device and booking reference, plus any charger or accessory involved in the fault. Remove unrelated accessories where practical. Some security-sensitive work may require proof of ownership.

Was this answer useful? Yes No Copy link

BOOKING & SERVICE Can someone else collect my repaired device?

Yes, with your authorisation. We may ask for the repair number, identification and your confirmation. Some collections need extra checks.

Was this answer useful? Yes No Copy link

BOOKING & SERVICE What happens if the technician finds another problem?

We’ll stop and contact you with the additional problem, price and expected timing. Extra work needs your approval first.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS How do I place an online order?

Choose Accessories, Parts or Used devices, add the products you need and open your cart. Standalone store checkout is a preview: no payment or order is sent. Products added to a repair continue through the repair booking.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS How will I know that my order was received?

The standalone store checkout is a preview. Its test confirmation is not a paid order. For products added to a repair, check your repair confirmation and payment status.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS Can I change or cancel an order after payment?

Contact us as soon as possible with your order number. Changes may be easier before packing or dispatch. Once preparation or delivery has started, we may not be able to change or cancel it.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS What payment methods are accepted?

Available payment methods are shown on the relevant payment page. A payment is complete only when that checkout confirms it. The standalone store preview does not collect payment.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS Why was my online payment unsuccessful?

Check the details and any message from your bank. You can try once more, or contact the bank if it still fails. Avoid repeated rapid attempts. Contact us when you’re unsure whether payment went through.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS Can I receive a tax invoice?

Yes. The order or repair record should include an invoice or receipt showing the business, purchased items or services, payment and applicable tax information.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS Can I order a product that is out of stock?

Only when the product page allows it. Confirm availability, expected arrival and payment requirements before placing an order.

Was this answer useful? Yes No Copy link

ORDERS & PAYMENTS Are online prices the same as store prices?

Check the price shown for the product and any repair-bundle discount in your cart. Parts use the same V0LT catalogue whether you start in the store or the repair estimator.

Was this answer useful? Yes No Copy link

PICKUP & DELIVERY How does store pickup work?

Choose Home Lab pickup when it is available, then wait for confirmation before travelling. Bring your order number and the identification requested. Another person may collect with your authorisation and the required checks.

Was this answer useful? Yes No Copy link

PICKUP & DELIVERY Can I change the pickup store?

Our current pickup location is the appointment-only Parramatta-area Home Lab. Contact us before preparation if you need to change your collection arrangements.

Was this answer useful? Yes No Copy link

PICKUP & DELIVERY When will my order be ready for pickup?

It depends on stock and whether a supplier order is needed. Wait until we confirm it is ready and arrange your pickup time before travelling.

Was this answer useful? Yes No Copy link

PICKUP & DELIVERY How can I track a delivery?

Use the carrier reference supplied with your delivery or order record when available. This is separate from repair-progress tracking.

Was this answer useful? Yes No Copy link

PICKUP & DELIVERY What happens if a delivery address is incorrect?

Contact us immediately. We may be able to change it before dispatch. After dispatch, the carrier’s rules apply and a change may cause delay or an extra charge.

Was this answer useful? Yes No Copy link

PICKUP & DELIVERY What should I do if a parcel arrives damaged?

Keep the packaging. Take photos of the parcel, label and product, then contact us with your order number so we can review the damage.

Was this answer useful? Yes No Copy link

WARRANTY & RETURNS What warranty applies to a repair?

The applicable repair warranty is recorded on the invoice and depends on the supplied part and completed work. It generally addresses a failure related to that repair, subject to inspection. Australian Consumer Law rights continue to apply.

Was this answer useful? Yes No Copy link

WARRANTY & RETURNS What is not normally covered by a repair warranty?

New impact damage, liquid exposure, misuse, unauthorised repair, normal wear, cosmetic damage and faults unrelated to the completed work are not normally treated as the original repair warranty issue.

Was this answer useful? Yes No Copy link

WARRANTY & RETURNS How do I request warranty support?

Contact the team with the repair or order number and a clear description of the problem. Bring or return the product and relevant accessories for inspection. Do not arrange third-party repair before the warranty assessment.

Was this answer useful? Yes No Copy link

WARRANTY & RETURNS Can I return an accessory or product?

Return eligibility depends on the product, condition, reason for return and legal rights. Keep the receipt, packaging and included accessories. Change-of-mind returns should not be assumed until the applicable store policy is confirmed.

Was this answer useful? Yes No Copy link

WARRANTY & RETURNS What if a product is faulty?

Stop using it if continued use may cause damage or risk. Contact the team with proof of purchase and fault details. The product may need inspection before the appropriate remedy is confirmed.

Was this answer useful? Yes No Copy link

WARRANTY & RETURNS Does opening or modifying a product affect warranty?

Unauthorised modification, physical damage or third-party repair can affect the ability to assess the original fault and may limit warranty support. Consumer rights for unrelated manufacturing faults are considered separately.

Was this answer useful? Yes No Copy link

WARRANTY & RETURNS Where can I read the warranty information?

Review the Warranty page and the warranty details shown on the invoice. Product and repair coverage can differ, so the invoice remains important.

Was this answer useful? Yes No Copy link

STORES Where is the V0LT Home Lab?

The Home Lab is in the Parramatta area of Sydney. Visits are by appointment. We’ll send the exact address after your booking is confirmed.

Was this answer useful? Yes No Copy link

STORES What are the opening hours?

Visit only at your confirmed appointment time. We’ll send the address and arrival details with your booking.

Was this answer useful? Yes No Copy link

STORES Can the Home Lab perform specialist repairs?

We assess both common and specialist faults. Motherboard repairs, liquid damage and data recovery need checks and your approval before work starts.

Was this answer useful? Yes No Copy link

STORES Can I collect accessories from the Home Lab?

Yes, by appointment and subject to stock. Contact us or use the available ordering options to confirm the items and collection time before visiting.

Was this answer useful? Yes No Copy link

STORES Can I drop off a business or specialist repair at the Home Lab?

Yes, after arranging a booking. We’ll send the address, appointment time and any paperwork needed.

Was this answer useful? Yes No Copy link

ACCOUNT & TRACKING What can I do in a customer account?

Your account shows the repair and device records linked to you. Standalone store orders are not connected to the account in this preview.

Was this answer useful? Yes No Copy link

ACCOUNT & TRACKING Do I need separate accounts for repairs and shopping?

Use the Customer sign-in for repairs and device records. Staff use Admin & team. Standalone store orders are not linked to customer accounts in this preview.

Was this answer useful? Yes No Copy link

ACCOUNT & TRACKING How do I track my repair?

Open Track your repair. Enter your repair number and the last four digits of the mobile number used to book, or use the tracking link in your booking confirmation.

Was this answer useful? Yes No Copy link

ACCOUNT & TRACKING I forgot my password. What should I do?

Choose Forgot password on the customer sign-in page and follow the reset instructions. Contact us if you can’t receive the reset message.

Was this answer useful? Yes No Copy link

ACCOUNT & TRACKING Can I save more than one device?

You can register more than one device. Check each model and its details before using it for a repair or product search.

Was this answer useful? Yes No Copy link

ACCOUNT & TRACKING Why can I not see an older repair or order?

Check that you used the same mobile number or email address. Contact us about missing records; we may need to verify your details before linking them.

Was this answer useful? Yes No Copy link

DATA RECOVERY & PRIVACY What types of data recovery do you assess?

We assess phones, computers, SSDs, hard drives and other storage. We’ll check the fault before explaining which recovery options may be possible.

Was this answer useful? Yes No Copy link

DATA RECOVERY & PRIVACY Is data recovery guaranteed?

No. The chance of recovery depends on the damage, encryption, overwritten files and earlier recovery attempts. We need to assess the device before discussing what may be recoverable.

Was this answer useful? Yes No Copy link

DATA RECOVERY & PRIVACY How is private information protected during repair?

Access should be limited to what is required for diagnosis, testing or recovery. Customers should remove unnecessary accounts or provide a temporary test method where practical. Sensitive recovery work should follow controlled handling and storage procedures.

Was this answer useful? Yes No Copy link

DATA RECOVERY & PRIVACY Should I provide my device passcode?

Some tests need access to the device. Ask us what access is needed and why. A temporary passcode or testing with you present may be suitable for some jobs.

Was this answer useful? Yes No Copy link

DATA RECOVERY & PRIVACY How long is recovered data retained?

Ask us about the retention period and deletion arrangements before data recovery starts. Collect and check your recovered files promptly, and keep your own backup.

Was this answer useful? Yes No Copy link

DATA RECOVERY & PRIVACY Where can I read the website privacy information?

Read the Privacy policy for details of how your information is handled. It is marked as a draft while it is being reviewed.

Was this answer useful? Yes No Copy link

BUSINESS SERVICES What business services are available?

Ask us about staff-device repairs, work computers, accessories, replacement devices and data recovery.

Was this answer useful? Yes No Copy link

BUSINESS SERVICES Can a business approve repairs centrally?

Tell us who will approve work and any spending limits. We’ll confirm the arrangements available for your business.

Was this answer useful? Yes No Copy link

BUSINESS SERVICES Can devices be collected from or delivered to a workplace?

Ask us first. Availability depends on the location, number of devices and work needed. Confirm collection times, handling and charges before sending anything.

Was this answer useful? Yes No Copy link

BUSINESS SERVICES Do you support multiple staff devices?

Tell us how many devices need help. We’ll confirm how the repairs, approvals and invoices can be organised.

Was this answer useful? Yes No Copy link

BUSINESS SERVICES Can V0LT build computers for a business?

Yes. Tell us the software, number of users, budget and work the computers need to handle. We’ll discuss suitable builds and support.

Was this answer useful? Yes No Copy link

BUSINESS SERVICES How do I start a business enquiry?

Use the Business page or the Contact form. Include your business name, device count, locations and what help you need.

Was this answer useful? Yes No Copy link