Home Lab drop-off

Keep your device until your appointment.

Book online first. We’ll confirm your appointment and send the Home Lab address. Keep your device until it’s time to bring it in.

Parramatta areaBy appointmentAddress sent after booking

01Appointment firstBook a time before visiting.

02We record the conditionWe record any visible damage.

03Your repair referenceA repair reference and bag label where needed.

04Track your repair with V0LTWe’ll keep you updated.

How drop-off works

01Book online

Choose your device, problem and an available appointment.

02Keep your device

Keep it until your confirmed appointment. We’ll let you know when to bring it in.

03Drop it off

We’ll record the device’s condition and any accessories you leave with it.

04Track and collect

Approve any paid work, follow repair updates and check when it’s ready to collect.

At drop-off

We use your repair record to keep the device details, condition and work together.

ACTIVE

Bring your device directly to V0LT at the booked time.

✓Booking and repair referenceBooking is verified before the device is accepted.

✓Device condition and accessoriesVisible damage and anything handed over with the device are recorded.

✓Bag number where neededA custody bag is used when the device must remain stored before bench work.

✓Online repair recordTrack your repair online after drop-off.

Not available yet

Partner drop-off is not available yet. Current visits are by appointment at the V0LT Home Lab.

01Scan/verify bookingTicket is matched before the partner accepts the device.

02Photograph conditionFront, back, sides, screen-on state and visible damage.

03Seal tamper bagBag number is attached to the repair ticket and receipt.

04V0LT collects and tracksThe customer tracks through V0LT, not the partner location.

CURRENT PATH