Accessory rewards, explained.

What earns rewards

Eligible accessories are identified before purchase. Replacement parts, repairs and other services, used devices, delivery, gift cards and other non-product charges are excluded. Accessories in a repair order qualify independently of the repair.

Enrolled members earn 2% of the amount actually paid for eligible accessories, after discounts and redeemed promotional credit. Credit is calculated in Australian cents for each order line and rounded to the nearest cent. There is no credit on the portion paid with rewards.

Member prices and levels

Member starts at enrolment, Plus at $150 and VIP at $400 in lifetime qualifying accessory spend. Qualifying spend is the eligible amount paid, less refunded amounts. There is no annual reset. A refund can adjust a level. A new level applies after fulfilment, from the next purchase.

Member prices are shown for selected products and vary by product. A level does not promise a fixed percentage discount on everything. When an eligible repair-bundle price is lower than the member price, the lower price applies rather than both discounts being stacked.

When credit is available

Payment must be confirmed by the payment provider. Earned credit is pending until the order is collected or delivered, or the repair is completed and handed back. An unpaid, cancelled or preview order earns nothing.

Using credit

$1 accessory credit takes $1 off eligible accessories. There is no minimum redemption; credit can cover up to the eligible accessory subtotal. It cannot pay for a repair part, labour, delivery or used device. Credit has no cash withdrawal or transfer facility.

Credit is reserved while a payment checkout is open. Cancelling that checkout releases the reservation only after the payment provider confirms it is unpaid and cancelled. Closing a browser tab does not cancel a payment session.

Expiry

Each earned credit amount expires 24 months after it becomes available. The account lists expiry dates and highlights approaching expiry. Returned or cancelled-order credit retains its applicable expiry, with at least 30 days to use a restored amount. This release does not promise email or SMS reminders unless separately enabled.

Returns and corrections

Returned items reverse the corresponding earned credit and qualifying spend. Any applicable rewards used to buy those items are restored. Where earned rewards were already used or reserved, a credit-only adjustment may be offset against available or future rewards. This is not a money debt and does not reduce any legally required money refund.

Refunds of the amount paid are processed through the original payment provider. Your Australian Consumer Law rights are unaffected. Unusual activity, chargebacks or unallocated refunds can temporarily pause credit redemption while we review the record. Contact us to correct an error.

Your account and privacy

Use one personal customer account. Keep your sign-in details private. We use purchase, fulfilment and return records to calculate credit and member prices. Membership does not give marketing consent. Read our privacy policy for further information.

Programme changes

We will explain material programme changes before they take effect and handle existing earned credit fairly. We do not silently revalue existing dollar credit. When new rewards are paused, existing credit remains recorded; contact us if you cannot redeem it online.

Contact V0LT about rewards